Michael Achimugu, the spokesperson of the National Civil Aviation Authority NCAA has asked domestic airlines to stop telling passengers that a refund process takes 4 weeks.
In a post shared on his X handle today October 13, Achimugu said the law stipulates that the domestic airline are to make refunds to passengers in 14 days and not four weeks which they always say.
His post reads
‘’Domestic airlines NEED to stop telling passengers that their refund process takes 4 weeks.
There can’t be two captains-in-command on an aircraft.
The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot create a different rule in this regard.
To all passengers: if you apply for a refund and an airline tells you that it would take 4 weeks, kindly forward that communication to [email protected] [email protected] [email protected] immediately.
Enough of this. We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers.”
