Angry shoppers have slammed Kmart for advertising products that are no longer available due to stock shortages from COVID-19.
The retailer has copped scathing reviews from frustrated customers on social media after a number of items advertised in their latest catalog and online weren’t available to purchase.
‘Kmart is so disappointing, most of the shelves are empty, pointless bringing out a new catalog when there is no stock in store let alone online,’ one Facebook comment reads.
‘Frustrating when you purchase a whole bunch of things that were available for delivery and for your daughters new room only to be sent an email saying the quilt cover is unavailable and now I can’t find it anywhere,’ another post reads.
‘Why bother to show us when you don’t have the stock anywhere?’ another comment reads.
Customers have slammed Kmart over empty shelves (pictured) and a lack of available products in their online store
Many comments on social media claim they had tried to purchase items from the retailer but no stock was available
The coronavirus period has sparked high demand for many of Kmart’s most sought after products, leaving the retailers shelves bare.
‘Unpredictable sales have seen stock flying out the door and into your homes, as we experience unusually high demand for some of our products in store and online,’ a statement on Kmart Australia’s website reads.
‘We appreciate your support and we understand it’s been frustrating for many of our customers as we’re running low on certain items.
‘Products on our website may also incorrectly appear as available in store and we are truly sorry to disappoint.’
Kmart ensured they are working tirelessly to meet the unexpected demand and are expecting more availability in stock in the coming weeks.
The business is among many Australian retailers struggling for stock from international supply chains and overseas manufacturers amid COVID-19.
Businesses use international sources such as China for their production base over Australia as it is much cheaper.
Retail experts said the lag in restocking shelves was due to the low-cost items being mass produced in China and other countries that were put in lockdown, putting production of some goods on hold for a period of time.
Consumer expert and researcher at QUT Gary Mortimer told Daily Mail Australia the stores were reliant on cheap overseas manufacturing.
‘Australian discount department stores are heavily reliant on overseas production, whether that comes out of India, China, Pakistan or Bangladesh,’ he said.
Kmart released a statement (pictured) and ensured they are working tirelessly to meet the unexpected high demand
Mr Mortimer said production halts in supply networks have lead to empty shelves in Australian stores.
National Retail Association CEO Dominique Lamb told Daily Mail Australia stock levels should replenish after a disruptive period.
‘COVID-19 has put a considerable strain on some global supply chains and therefore we’re seeing some empty shelves at certain shops,’ she said.
‘In the same way that supermarket shelves are now back to normal, the same will occur at these discount stores,’ Ms Lamb said.
Retail analyst Barry Urquhart told 7News local merchants must do better in using local supply networks.
‘Unfortunately, Australian retailers are falling short of expectations,’ he said. ‘Sourcing products, locally, Australian-made, is very, very important.’
Under ACCC advertising sanctions retailers must clearly state if an item is in short supply.
Daily Mail Australia has contacted Kmart Australia for comment.
Kmart is among many Australian retailers with bare shelves in stores (pictured) after relying on international supply chains for their products during COVID-19